Questions buyers ask
Something not covered here? Email support@northwiresupply.com.
How does a quote work?
Add parts to your quote list or paste a parts list, then send it. You get one email back with a price, the condition and a ship date for every line. Nothing is charged until you approve the quote.
Why don't you show prices on the site?
Prices and availability for this equipment change daily, especially for used units. Quoting each request means the price you see is one we can actually ship at, instead of a number that's out of date.
Do you sell new or used equipment?
Both. Every line on a quote states whether the unit is new or used. Choose New, Used or Either for each part when you build your list.
Can you quote parts that aren't in the catalog?
Yes. The catalog lists the parts we see most often, but we source well beyond it. Add any part number to your quote list and we'll quote it.
Are you an authorized Cisco or Meraki partner?
No. Northwire Supply is an independent reseller. Cisco provides its own warranty and support only for hardware bought through its authorized channel, so if you need Cisco support coverage, tell us before you order.
Do Meraki devices come with a license?
No. Meraki licenses are bought separately for your own organization and don't transfer with used hardware. Our guide on Meraki licensing explains what to check.
Will a used Meraki device be claimed by someone else?
A used Meraki device has to be released from its previous owner's dashboard before you can claim it. Ask us to confirm a unit is unclaimed before it ships, and see our guide on buying used Meraki.
What about warranty and returns?
Warranty and return terms are stated on your quote, before you buy.
We're a school or nonprofit. Can you handle tax-exempt orders?
Tick the tax-exempt box on the quote form, and we'll ask for your exemption certificate before invoicing.
Where do you ship?
We ship within the United States. Shipping cost and ship date are on every quote; add your ZIP code to the request for an exact shipping price.